Privacy Policy

Clearlane Cleaning LLC (“Clearlane Cleaning,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, booking system, or cleaning services. By booking or using our services, you agree to the practices described in this Policy.

1. Information We Collect

When users interact with us, we may collect:

·        Personal Identification Information: name, email address, phone number, billing address, service address, and payment details.

·        Booking Information: details about your scheduled services, preferences, and instructions (e.g., gate codes, access notes).

·        Payment Information: processed securely through third-party providers (e.g., Stripe, PayPal). We do not store full credit/debit card details.

·        Usage Data: IP address, browser type, device information, and pages you visit on our website.

·        Cookies & Tracking Data: information from cookies, pixels, and analytics tools (such as Google Analytics) to help us improve our website, marketing, and services.

2. How We Use Your Information

We use the information we collect to:

·        Provide, schedule, and manage cleaning services.

·        Process payments and send booking confirmations or reminders.

·        Communicate with you regarding your appointments, feedback, and inquiries.

·        Send occasional promotions, offers, or service updates (you may opt out at any time).

·        Improve our website, services, and customer experience.

·        Analyze usage trends, measure site performance, and support advertising campaigns.

3. Marketing, Analytics & Advertising

We may use tracking tools such as Google Analytics, Facebook Pixel, and Google Local Services Ads to understand user activity and improve our marketing.

This may include showing you relevant ads on other websites (“retargeting”) or across devices.

You can opt out of interest-based ads by adjusting your browser settings, device settings, or through industry opt-out tools like the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).

You may unsubscribe from promotional emails or SMS at any time by following the instructions provided or contacting us at [email protected]

4. How We Share Your Information

We do not sell your personal information. We may share it only with:

·        Service providers (e.g., booking software, payment processors, IT or analytics tools) who help us deliver our services.

·        Legal authorities when required by law, subpoena, or court order.

·        Business transfers in the event of a merger, acquisition, or sale of assets.

These third parties are authorized to use your information only as necessary to provide the Service on our behalf.

5. Payments

Payments are processed by secure, PCI-compliant providers. Clearlane Cleaning does not store your full payment card details.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. When no longer needed, we securely delete or anonymize your data.

7. Data Security

We take commercially reasonable measures to protect your information, including encryption, access controls, and secure hosting. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Sensitive Information

Clearlane Cleaning does not knowingly collect or process sensitive categories of personal information. This includes, but is not limited to, government identification numbers (such as Social Security numbers or driver’s license numbers), health or medical information, biometric data, or financial account login credentials.

We ask that you do not provide this type of information when booking services or communicating with us. If such information is inadvertently provided, we will delete it promptly.

9. Email, SMS & Privacy Preferences

You may opt out of promotional emails or SMS messages at any time. For SMS, you can reply STOP to unsubscribe. After opting out, you will no longer receive text messages from us, though we may still contact you by phone or email regarding your services. For assistance, you may reply HELP or contact us at [email protected] 

By providing your mobile phone number and selecting the SMS opt-in checkbox, you consent to receive text messages from Clearlane Cleaning related to your cleaning appointments, reminders, service updates, and customer support. Message frequency may vary depending on your bookings and interactions with us. Message and data rates may apply depending on your carrier plan. 

We do not sell, rent, or share your SMS data, consent, or phone number with any third parties, except as necessary to provide our texting service provider. SMS data won't be shared with anyone except our texting service provider.

You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes, such as maintaining transaction records, complying with tax or accounting obligations, or fraud prevention. In such cases, your information will be securely archived and no longer used for active service or marketing purposes. 

Cookies and tracking preferences can be managed in your browser settings, though some features of our site may not function properly if cookies are disabled. .

10. Children’s Privacy

Our services are not directed to anyone under the age 18 (“Children”). We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will delete it promptly.

11. Legal Compliance

We will disclose Personal Information if required by law, regulation, subpoena, or legal process, or if necessary to protect our rights, property, or safety.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. By continuing to use our website or services after changes are posted, you acknowledge and agree to the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

www.clearlanecleaning.com

[email protected]

(832) 501-9004

This document was last updated August 20, 2025.